Certain patterns seem to emerge again and again. During a recent phone call with a new client, I began to feel like I should produce and automated recording since my initial conversation with consumers regarding the medical bill woes so often sound the same. As a result, here’s my list of the top five mistakes...Read More

A just published book for adult children and their aging parents is “The Daughter Trap: Taking Care of Mom and Dad … and You” by Laurel Kennedy. This is a valuable resource for all adult children, daughters and sons alike. Ms. Kennedy bases her work on hundreds of interviews with baby boomers in the thick...Read More